Refund & Return Policy — SoulmateGifting

At SoulmateGifting, every product is crafted with love, care, and attention—especially our personalised gifts that are made uniquely for you.
Because of this, our refund and return rules are slightly different from normal stores. Please read the policy carefully before placing an order.

📦 Returns Accepted Only If:

We accept a return or replacement only in the following rare cases:

✔ Wrong product received

✔ Manufacturing defect

✔ Damaged product received

✔ Personalization mistake made by our team (not customer)

If any of the above applies, we will replace the product free of cost.

📸 Proof Required

To process a return/replace request, you must send:

• Clear unboxing video (mandatory)

• Photos of the issue

• Order number

This helps us verify the problem quickly.

⏳ Time Window

You must inform us within 24–48 hours of delivery.
After that, we may not be able to process a return due to courier policies.

💰 Refunds

Refunds are provided only if:

• Replacement is not possible

• Product is out of stock

• Order was canceled before processing

Refunds (if applicable) will be initiated to the original payment method within 3–7 working days.

❌ No Refund in These Cases

Refunds will NOT be given for:

• Customer entered wrong name/spelling/date

• Wrong color/size selected by customer

• Delays caused by courier partners

• Orders stuck due to unreachable phone number

• Cash on Delivery refusal

• Damage caused after delivery

🔄 Exchanges

We do not offer exchanges for personalized items.

📦 COD Refusal

If a customer refuses a COD order:

• The account may be restricted

• Future COD orders may be blocked

Please accept the parcel once dispatched.

💬 Need Help?

Our support team is always happy to help you.

📩 Email: support@soulmategifting.com
📞 WhatsApp/Call: 8437117995