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Frequently Asked Questions
Got questions? We've got answers! ❤️
Most of the cases No, but still contact us on WhatsApp 8437117995 with your order details — if it's not processed yet, we'll do our best to help you out. ❤️
Delivery takes 4–6 working days, depending on the product's making time (which varies from product to product). Please read the product description carefully before placing your order.
Yes, absolutely! 💳 All payments on SoulmateGifting are processed through 100% secure and encrypted payment gateways.
Your card or UPI details are never shared with anyone, and you can also choose Partial COD (Cash on Delivery) for extra peace of mind — pay a partial amount now and the rest on delivery. (Note: Partial COD may include an extra small fee.)
99% of the time this will not happen (we double-check names and packaging before shipping 😄).
But if you do receive a damaged or incorrect product, please contact us within 24 hours of delivery with an unboxing video from start to end without cuts. After verification, we'll gladly replace or resolve it for you.
Yes, absolutely! 🎁 We offer special pricing for corporate, event, or return gifts.
You can email us at SoulmateWebOrders@gmail.com or WhatsApp us at 8437117995 for bulk inquiries.
Of course! 📦 You'll get a tracking link via email and WhatsApp once your order is shipped.



















